Set up an Information Centre for Social Services (ICSS).

During the development of the Elbasan Social Service Improvement Action Plan under the Performance Management Project (see above Performance Management of Municipal Services), it emerged that one of the key concerns of city staff was the lack of consistent and comprehensive information on available social services. As a result, the working group led by the Urban Research Institute developed a plan to establish an information center – which became a reality within a few months.

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